ASSURANCE PLANS
Our assurance plans are a suite of comprehensive services for Automated Logic customers. By using data from your facility and our powerful analytics tools, our professional experts will deliver unmatched service experiences tiered to meet the precise needs of your business.
Available with:
Assurance Plans
Call Center Support (24/7)
Call center assistance is available 24 hours a day / 7 days a week for emergency dispatches
Service Management
WebCTRL® server Hardware & Software Support
Health Monitoring
WebCTRL Health Monitoring application provides insight into the health of the WebCTRL building automation system and its associated controllers including memory and processor use for all devices as well as server efficiency and speed indexes
Cyber Management
On-Going Support of System Components (Hardware & Software Internet vulnerability scans, OS security patching)
Subscription Services (Field Devices)
Automated Logics supplies the latest updates and upgrades to WebCTRL to ensure the best software version is running
Remote Technical Sup-port (Non-Scheduled)
Service Specialist performs remote WebCTRL system verification procedures through secure network interface
Available with:
Assurance Plans
On-Site Support
For time sensitive matters that cannot be resolved remotely, a Service Specialist will be on-site within (1) business day
Preventative Maintenance (Scheduled)
Scheduled maintenance visits to provide preventative support to physical equipment including Server, Controllers & Third Party integrated devices
Service Reports (Scheduled)
During each site visit, Service Specialists discuss material used, labor required and work performed along with any additional findings or concerns
Facility Management Consulting (SAM)
A dedicated Service Account Manager provides on-site consulting services that specifically addresses your facility needs
System Optimization (Scheduled)
Scheduled maintenance visits to check-on system related performance and the activities available to optimize system performance
System(s) Operations Skills Training (Non-Scheduled Refresher)
System Specialist provides on-site training of basic WebCTRL operation and maintenance
Available with:
Assurance Plans
Environmental Comfort Index
Custom dashboard is set up so key comfort and energy parameters can be measured and analyzed
Remote Airside Management
Using available tools & software Automated Logic remotely adjusts & modify airside equipment components to support local environment requests and your desired operating outcomes
Advanced System Training (BAS University)
Regionally based, instructor led courses ranging from operator basics to programming. Courses are taught by Automated Logic certified trainers who are experts in their field
NON-ALC Component Repair/Replacement (Specific Device Types)
The cost to repair failed third-party components (valves/actuation) or replace them with new or reconditioned components is included
Energy Star Ranking
Automated Logic works with facility to set up and maintain its national ranking in the Energy Star® program
Energy Performance Benchmarking
Certified Energy Manager normalize utility data against weather trends and industry standards to develop a customized energy usage baseline
Energy Audit
Service Technicians examine building energy usage and assess potential improvements to utility expenses driven by lighting, HVAC and other systems
Retro-Commissioning
A systematic process is used to identify and implement operations & maintenance improvements, optimizing the performance of a facility sub-systems and how they function together
Continual Commissioning
Automated Logic optimizes system operation and control through continuous collection and analysis of facility operations and energy usage data
Utility Expense Analysis & Reporting
Automated Logic Energy Reports provide a monthly evaluation of electric, gas & water meters, including daily consumption, Tenant bill & cost Savings
Energy Management Planning
Leveraging energy audit and benchmarking reports, a Certified Energy Manager creates a customizes plan to manage a facility energy usage
LEED® Certification
Automated Logic works with facility to set up and maintain LEED certification
Available with:
Assurance Plan
Abound Predictive Insights™
Automated Logic detects and diagnoses deviations from expected performance with existing sensors and hardware using advanced statistical methods and modeling
Air Handler Unit (AHU) Applications
Specific focus on the Installed Air Handling Units (AHU) to review & modify performance to meet customer expectations in performance
Roof Top Unit (RTU) Applications
Specific focus on the Installed Roof Top Unit Units (RTU) to review & modify performance to meet customer expectations in performance
Chiller Applications
Specific focus on the Installed Chiller Type Equipment (CTE) to review & modify performance to meet customer expectations in performance
VAV Diagnostics
Using available tools & software Automated Logic detects and diagnoses deviations from expected performance with existing sensors and hardware using advanced statistical methods and modeling
Fault Detection Management
If enabled, Automated Logic detects and diagnoses deviations from expected performance with existing sensors and hardware using advanced statistical methods and modeling
ALC Device Repair/Replace
The cost to repair failed Automated Logic components or replace them with new or reconditioned components is included
Repair Labor
All on-site labor costs associated with repairing or replacing failed components is included
Priority Response Service
Priority customers are placed at the top of the service queue and receive the fastest response
